The item arrived slightly bent and having a hole dug in across the Ironwill logo. All cosmetic but it looks like the item was packed in a box with a hundred others and it got jabbed by another one. I have not got to use the actual torx bit. I just thought that for 20$ the quality control would be a bit better.
That being said, I love all iron will broadheads and other gear and this will not detour me from buy in the future.
Thank you for letting us know. This is not up to our standards of quality. We believe this was a shipping issue but it also must have slipped through order fulfillment for some reason. I have sent you a new Torx and requested a photo of this one to help us better understand how this might have slipped past our order fulfillment team. We would appreciate you sending us that photo so we can address your concern. I sent a request through your account email. Thanks again for bringing it to our attention.
M
Michael
Heck of a tool
This suckered is stout. It is heavy enough that it would stay on your work bench not go with you to the back country. Great tool.
We have a smaller version of this tool that comes in our blade care kit which is a better option for throwing into your backpack. This is a great bench tool to use everyday when disassembling or reassembling our broadheads. Thanks for the review.
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Ethan
Fits perfect
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Mike
Amazing customer service
As an update to my prior review. Customer service has made it right and shipped me out a new tool free of charge. Amazing products and great customer service. Shop with confidence.
Thanks Mike! We truly appreciate the update. We take pride in standing behind our products. Glad we were able to get you squared away.
UPDATE: The Torx Wrench has now been redesigned to assure a better fit with our screws. We are confident that our customers will love the new updated version.
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Mike
Could be better.
Let me start by saying I love iron will products and I use most of them with absolutely no issue. This one on the other hand I did. I have no problem paying iron wills higher prices because I’ve always got higher quality. This tool it just wasn’t the case. I ordered 2. One of them the edges of the tool stripped and rounded off the first use. I called and they stated I could send it back they would look at it and if they decided it was an issue they would send me a new one. Which is nice and all but for me to pay to ship it back it’s just not worth it. In conclusion I would suggest just buying one at a hardware store because it will be half the price and same quality if not better.
Thank you for your feedback on this! We asked you to send the tool in to inspect it for defects. We take pride in quality control and want to inspect any quality concerns to evaluate next steps. Your request for shipping credit would have been handled on the return response if we found the tool to be defective. If that did not happen, please reach out and we will get that taken care of. You will be happy to hear that Iron Will is taking another look at these and appreciates the feedback.
